Please remember to mark the replies as answers if they helped. Please also have a look at Event Viewer when the issue occurs and see if any fault module will be recorded there so that we can do more research.Īny updates, please feel free to post back. This helps eliminate whether the problem lies on any third party Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. In addition to OttIT, please try sending message to this specific account on the web mail to see if you can send email to him successfully.īesides, we can try opening Outlook in safe mode to see if the issue continues. Is he using Outlook AND a device and it happens with both?ĭoes this issue happen to other Outlook users? Does Outlook freeze when you click Send button?Īgree with OttIT, it should not be related with Autocomplete list. Is he using an encoding that is different than yours (assuming you are both using Outlook)? Setting up his name in his email program? Ask him to remove them. My first instinct would be that something in his message is objectionable.Īsk him to send you a simple message without a signature or attachment and not using stationary to rule those out and/or temporarily set your Outlook to reply in plain text and not include the original message body in your reply. If on the other hand, he is suggested to you once you start typing him in a new message To: field A-OK, then we look elsewhere. ? If he is indeed NOT SUGGESTED to you, then yes, I may look at your nickname cache as potential cause. IS HE indeed found when you start typing him in the To: field in a NEW message "it does not happen when you start a NEW message to him" - the new message WOULD involve lookup in the suggested contacts as soon as you begin typing him in the To: field. POSSIBLY it's attempting to add him to your list now since "it happens when you REPLY to his email" - that would not involve the cache at all - it doesn't need to suggest a contact to you, the To: field will be prefilled already. The size or YOUR list is likely not involved from the points you said - to paraphrase: This could be because of that particular user have a large nickname cache, please Reduce the size limit of the nickname cacheĭo not follow this advice JUST YET! You will wipe out your "suggested contacts" list (nickname cache) possibly for nothing.
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